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| Shipping and Handling:
Shipping and handling charges are calculated based on the weight and destination of each order and will be displayed at checkout. Products marked UPS Oversized require additional shipping charges and are excluded from the Free Freight Policy. UPS Oversized shipping charges are determined by package size as outlined below. Any products that are shipped at the higher UPS Oversized or Motor Freight rate will be flagged as such in your shopping cart.
Motor Freight Shipments:
Very large and/or heavy products that are shipped via Motor Freight, (truck), are marked "Ships via motor freight" and will require a freight quote. If you place an order for products that ship via Motor Freight, we will email you a freight quote and will wait for your approval prior to processing your order. Items shipped via motor freight are excluded from the Free Freight Policy.
International Orders:
Shipping and Handling charges and duties, taxes and tariffs are the responsibility of the buyer. If you place an order for products that ship outside the United States or Canada, we will email you a freight quote and will wait for your approval prior to processing your order. For specific questions about shipping and handling on international orders, call 800-698-9062.
Calculating UPS Oversized Items:
Oversize charges may apply to products shipped via UPS (ground or air) based on the size of the package. Effective January 1, 2007, UPS has changed how they calculate Oversized shipping costs. Any box shipped via UPS that that is larger than 3 cubic feet in size will be charged shipping costs based on its dimensional weight rather than the actual weight of the package.
Determining the Billable Weight of UPS Shipments:
Beginning January 1, the following steps will be used to determine the shipping and handling charges for boxes larger than 3 cubic feet that are shipped via UPS.
Determine the Actual Package Weight: Use any standard scale and round any fraction of a pound up to the next full pound.
Determine the Cubic Size of the Package: To calculate the cubic size of the package, multiply the package length by the width by the height, rounding each to the nearest whole inch. For example, 14 3/4" will be rounded up to 15" for the calculation. If the cubic size of the package is three cubic feet (5,184 cubic inches) or greater, the Dimensional Weight will be used to calculate shipping and handling charges. If the package is less than three cubic feet in size, Dimensional Weight does not apply.
Determine the Dimensional Weight: Divide the cubic size (in inches) of the package by 194 (166 for UPS Standard to Canada) to determine the dimensional weight in pounds. Increase the total to the nearest full pound.
Determine the Billable Weight: Compare the package's Actual Weight to its Dimensional Weight. The larger of the two weights is the billable weight used to calculate shipping and handling charges for your order.
EXAMPLES:
Length
Width
Height Dimensional
Weight Calculation Dimensional
Weight Package
Weight Billable
Weight
19.5" 17 3/4" 18" (20x18x18)/194 33.4 lbs 25 lbs 34 lbs
19.5" 17 3/4" 18" (20x18x18)/194 33.4 lbs 40 lbs 40 lbs
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Free Freight Policy*
If your order is being shipped via UPS Ground Service within the continental U.S. and the merchandise total is over $550.00, we will pay ALL of the shipping costs! If your merchandise total is over $275.00, you pay just HALF of the shipping costs (we will pay the other half of UPS Ground Shipping costs!).
*Excludes plastic and wire crates, exercise pens, grooming tables, tubs, dryers, large bin storage containers, PVC agility equipment, Motor Freight, drop shipped items, UPS oversized items, and applicable C.O.D. charges.
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Small Order Processing Fee
In order to maintain our low, wholesale prices, there is a $5.95 processing fee for domestic orders under $60. For international orders, there is a $14.99 processing fee for orders under $150 and a fee of $7.99 for order values between $150 - $499. For international orders over $500, there is no fee. This charge is in addition to the shipping cost. |
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